I had a wonderful experience at north park Lexus San Juan on June 6, 2020. I was lucky to have Jennifer help me find my 2017 Lexus rx350. She was so patient and kind and was not pushy trying to make a sale like other sales reps I have had to deal with in the past. She was very knowledgeable and did all that was possible to get me into my dream car. Thank you so so much Jennifer and I will always come to you for a new car and will recommend everyone to come see you!
We would like to thank ANGELA for assisting us in buying our new Lexus 200T. She greeted us with her warm smile, graciously explaining important details of the car , very attentive to our questions and hospitable. Not to mention she makes the best mocha frappe ive ever tasted! The process was a breeze. Thank you again for your services and will definitely recommend your dealership to my friends!
Fantastic dealership. Fernando responded promptly and answered all questions thoroughly. After looking at several other dealership I came back to buy from North Park Lexus RGV.
Hands down the BEST service department in the Valley! I tried getting my Toyota 4 Runner's tires rotated at the Toyota of Pharr and it was going to take two weeks to schedule an appointment. I called the service members at the North Park Lexus Rio Grande Valley and they were able to do it that same day. I'm so glad there's a new option in the Valley for Toyota customers frustrated with Toyota of Pharr. Keep up the good work North Park Lexus Rio grande Valley!
It's a great place to deal with . I will deal with Lexus from now on . I have 3 Cadillacs.Bought the 3rd one from Lexus and never knew what GOOD customer service was until I dealt with the service department at Lexus. They were excellent ! Everyone there is very caring. Alex from service was the best. Thanks for caring !
I want to thank North Park Lexus Rio Grande Valley for a wonderful experience. My mother was interested in updating her Lexus SUV and I went with her to look into options. The service was top notch. I had the pleasure of working with Ruben, Roberto, and Marco. From start to finish it was exceptional working with each of those individuals. My mom is extremely happy with her new Lexus SUV. I would highly recommend this Lexus dealership, ask for Ruben.I would, most definitely, return in the future to purchase a vehicle for myself.
Owner contacted me by email
Bought my 2008 Gs350 from this dealership, staff is very friendly and attentive, both my Sales representative, Jennifer, and my finance manager, Jennifer, did a great job preparing my documents and getting me the best deal they could find for this car. I expect to be making the 4-hour drive again in a couple years just for the great service.
Purchased our 2nd Lexus (used car) and even tho we had a few kinks to work out with the service department, they were always attentive and ready to help. They even drove to my office to resolve a minor issue no questions asked! Thank you to Biju Philip and the service team for going above and beyond to maintain the excellence!
Our Salesman was Malik and we also spoke with Ed, the internet sales manager, who explained the vehicle we were buying was "as is", which they don't usually do, but because of Covid19 they made exceptions. The dealership explained every issue with the vehicle before we purchased and we were able to pay same price that we would have paid a private individual. Excellent experience, highly recommend working with both of these individuals.
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