Customer Testimonials

I have been to several dealerships in the past and no one is like these guys. They are not only professional but courteous, transparent and empathetic. I could mention a lot more compliments but I don't think I can enter that many characters. 😊 I have finally found a dealership that I would love to continue purchasing from in the future. I give them an 11 on a 1-10 scale. Love you guys🌹

North Park Lexus was great! I much appreciate the help Marco and Malik provided to help me gets into a beautiful safe and reliable vehicle 😉

I had a great experience at the Lexus car dealership, great customer service and Hector was great and made the experience so much more fun. From Denisse and Daniella!!

Awesome experience - thank you so much Hector. Professional and very helpful! Recommend!

For someone who dreads the process of car shopping, our experience from the moment we walked in (one hour before closing) was enjoyable from start to finish. Randy was incredibly helpful, knowledgeable and took pride in making sure we felt comfortable. This level of service made buying our car stress-free. Would highly recommend Randy, his expertise and this dealership to anyone looking for a new car! Plus... he introduced us to our new favorite Instagram account - his French bulldogs!

Excellent service. Randy will help you fight the vehicle that’s the right fit for you, and Mark will give you a hand understanding the additional features inside the car. Really great experience.

I had one concern when it came to purchasing my next vehicle. Timeframe and efficient customer service. Hector and Jennifer took really good care of both my husband and I. Happy with the vehicle great price in and out before 12 o’clock

I have been to various dealerships here in the Valley but never had experience an awesome service from you walking in and telling them what vehicle you are interested in. They literally make you feel special and at home. Very knowledgeable on every vehicle you look at . I want to thank Randy and Ruben for being awesome salesman and Jennifer in financing. I highly recommend them on any vehicle purchase. North Park Lexus Rio Grande Valley you are awesome 👏🏻

Excellent service provided by Lexus staff. Thank you Jorge Rocha, our salesman, & Adrian Garcia, in finance. We want to especially thank Mr. Jose Luis Contreras, General Manager, for personally talking to us. These three gentlemen make you feel at ease & “right at home”. We highly recommend Lexus in San Juan for your 2021 vehicle purchase. 👍🏻

Even tho I nor longer reside in the valley, (in Houston)I know I can always trust Randy Ceja-Mora to give my loved ones an amazing experience purchasing a car! Superior customer service!! Will always recommend!! Thank you so much for assisting my sister in purchasing her first big car purchase!!

We've had terrible experience at Bert Ogden Mazda. We got RC 350 Lexus, with the best service from Mr. Hector Morales. We strongly recommend him and the North Park Lexus RGV.💖💖💖

Loved our experience getting our new vehicle at Lexus last week! Ruben Ibarra was our salesman and helped us make sure we were comfortable with our choice and answered all our questions. Very knowledgeable on everything regarding the car safety features and new technologies. Felt really at home and the process was simple and efficient. Super thankful for the attention and care demonstrated to our family during the visit.

My experience with my first Lexus and the NP Lexus RGV service has been great, that I went back for a second Lexus for our family! Ruben Ibarra is excellent!! He is very professional and helpful; answered all of our questions, and responds to calls/texts quickly. He got us an awesome deal, that can’t be beat. My mom loves her new Lexus! I highly recommend you contact Ruben for a great deal on your next vehicle! Marco Rodríguez in finance did a great job as well, making this purchase a great hassle-free experience. Thank you!

Got my dream car 💕Lexus ❤️ Great service and personal attention. Salesman Hector highly recommend. He is energetic and knowledgeable. Within 3 hrs we test drove and decided which one 💕I had to have and signed. Amazing and pretty awesome finance person. Jennifer thanks. Hector thank you Best day ever🙂💕wishing the Lexus family many blessings

Ruben Ibarra is a wonderful contact if you are looking to buy a new Lexus. His professionalism and knowledge of the car is wonderful. He is always available to answer calls or text. Ask for Ruben Ibarra if you are looking to buy a new car. Karen C. Wallace

We had been after a specific car forever and Biju Philips at North Park made it happen for us just in time for the holidays! Soooo thankful and blessed to get our second vehicle from him. Service was awesome and truly a good guy who helped us have a smooth transition ! Thank you! Highly recommend!

I’ve been privileged to have had the opportunity to purchase and lease many vehicles here in the RGV and up north Texas. I have never been a so happy and comfortable during any of these experiences like I was with Hector. I brought my brother in law to help me and make sure I was given a great deal. Hector wowed my family and I so much that my brother in law felt I was in great hands, that his demeanor changed drastically. I feel that Hector was not pushy yet very informative about the product. I felt he ...

Highly recommend, was able to purchase my FIRST vehicle through them thanks to the help of Randy, David, and Marco! Super nice and informative, made the experience really calm and smooth.

Always a pleasure dealing with the World’s Best Salesperson Ruben Ibarra! Service was exceptional

RGV Lexus has to be the best car buying experience for me. In just a little over an hour, I was out of there in my first ever Lexus. The buying process was so smooth and fast. Not to mention the best customer service in such a nice and friendly environment. This dealership and it’s staff are BAR NONE. If you are out in the market for a new vehicle, look no further than RGV Lexus. Biju is the absolute best salesman I’ve ever dealt with so ask for him. You will thank me later!!!!

By far the best car buying experience I’ve had. Randy Mora, thank you for all your help. My Daughter Absolutely loves her new car. The customer service exceeded my expectations. I can’t thank Randy and Adrian enough for allowing my first purchase at Lexus to have gone so smooth and stress free. You all are the best!!!

Weel done! Exelent services

I had the best experience buying a vehicle with Lexus today. My salesman, Mr. Hector Morales, made it all possible. He was very welcoming and assisted me with finding the car I was looking for. He’s very knowledgeable and answered all the questions I may have had. I am definitely gonna have fun exploring my new RX350 👍🏻

Sales went as smooth as possible. People were amazing, especially my sales man Hector. Ty for everything and especially with the tour and what I was actually buying. Couldn’t have ended the year better than this!!!

I want to give a huge shout out to Rubén IbaRRa. He is a real claSS act. He went above and beyond making sure I was 100% satisfied. He even held my puPPy while I was transfeRRing my crap from one vehicle to another. There is a reason we have bEEn a Lexus family for over 30yrs. Rubén, thank u again. I reaLLy aPPreciate ur kindneSS! And to José Contreras. U r the man. I sOO aPPreciate every single thing u and ur staFF do for me. U know I am a huge fan of urs. Thank u both! ♥️

Biju is the best! Wonderful customer service. Best experience buying a car.

Had a wonderful experience! Biju and Adrian were so helpful and they made the process so easy! I really appreciated it and I would recommend 100%.

Excellent customer service! Angela Mancias made me feel right at home and was so humble and sweet, definitely will be there again! 10/10 service absolutely beautiful people💚💚💚

Best dealership in town. Special thank you to Randy in sales and Marco is finance you guys are Awesome !🤗

Great customer service great job from David sales and financial department Marco

Best experience buying a car! Jorge Rocha is the best! He was very patient and had an excellent disposition. He answered all of our questions . We love our new Lexus RX 350!

Excellent service! Ruben Ibarra provides great customer service. 👏🏼👏🏼👏🏼

me yebe una muy buena experiencia... cada unos de sus trabajadores super nice si necesitas un carro Ruben ibarra puede ayudarte

By far the best and easiest car buying experience ever and I will be back to purchase my next at North Park Lexus RGV. Randy Mora was helpful, informative, and very knowledgeable. Marco was very very helpful, attentive and I couldn’t have asked for a better car buying experience. The customer service and amenities exceeded my expectations. I can’t thank Randy and Marco enough for allowing my first Lexus purchase to be as easy and smooth. I will be back to purchase at North Park Lexus RGV. You all are the best!!!

By far the best and easiest car buying experience ever!! Randy Mora was helpful, informative, and amazing in helping me make my purchase. The customer service and amenities exceeded my expectations. I can’t thank Randy and Marco enough for allowing my first Lexus purchase to be as easy and smooth as it was.

Hello, today Hector and Marco help me buy my second car . Process was fast and excellent service . Thank you for the good service . Highly recommended this place to anyone looking for a good deal or great service ...

I would like to thank hector morales on assisting me and my family this weekend . He has so much experience and knows how to work in a fast pace . He made my internet shopping fun and fast. The dealership had food and Starbucks coffee as well 👍 I will definitely recommend him and Mr Marco Rodriguez to my friends and family . Thanks @North park Lexus Rio Grande Valley .

El servicio me fue bueno. Héctor es un excelente vendedor por el cual me sentí muy a gusto al hacer el cambio de mi NX por una RX. El cambio fue más fácil de lo pensado y pudieron trabajar alrededor de mi horario sumamente ocupado. Soy una mujer de negocios por la cual valoro el tiempo. No vuelvo a comprar un auto si Héctor Morales no es parte de mi compra. !!!

If anyone is in the market for a new car reach out to Randy Mora @ North Park Lexus Rio Grande Valley, the RGV is still combating Covid and your business would be greatly appreciated. They made the process so painless and easy. The entire purchase was handled over the phone and within 24 hours my car was delivered to my front door (5.5 hours away) washed & cleaned, with a full tank of gas, AT NO ADDITIONAL COST, red bow and all. Their customer service is unmatched. And their prices are VERY competitive. Glad we could help out a fellow RGV peep ...

Great experience! Excellent service! Ask for Randy in sales! He’ll make it happen even if you live 370 miles from the dealership, they deliver!

We would like to thank Jennifer Villarreal and her team for making it possible for us to drive away in our very own Lexus! The environment inside the dealership is friendly, helpful and very informative. We definitely got a great value and I would highly recommend Lexus Rio Grande Valley and Jennifer for your next car purchase!

Thank you Ruben and Mark For the excellent experience you provided for our family. We look forward to a great relationship with the Lexus family. Cyrus loves his new car.

I don’t have enough positive things to say about this dealership. By far, the best and easiest car buying experience ever! Ruben Ibarra was amazing in helping me make a deal. Everything was perfect, the customer service, the amenities, and I even got a complimentary Lexus branded drink tumbler. The finance part was even easier! Jennifer was amazing in helping us work through the numbers. I couldn’t have driven home in my first Lexus without them. I am truly grateful for both of them. I am so ecstatic and proud to be a part of the Lexus family ...

This was the best car buying experience I've ever had. Ruben Ibarra at North Park Lexus is the BEST!!! Ruben Ibarra was great...a true professional - no high pressure sales, just great advice, lots of information, and helpful service. He was very upfront with everything, gave me a great deal on my trade-in, and made the whole car purchasing process a pleasure. The finance part was simple and straightforward. Jennifer Garza was extremely helpful and very knowledgeable. Can't say enough about the whole experience...this is my first Lexus and they truly have the BEST customer service!!! ...

Ruben Ibarra is the best sales consultant at the store. He is knowledgeable and considerate. He goes out of his way to accommodate a customer . I love my new Lexus ; this is my 2 one since the dealership opened. The service is outstanding and that’s what counts. I changed to Lexus from BMW because of the excellent service and people. Alex my service advisor is terrific . Mr. Jose Contreas the General Manager runs an excellent dealership with great people. Thank you Ruben the best sales consultant and thank you to the whole dealership. Make Lexus your new hometown dealership !

When we walked in we were helped right away by our wonderful sales rep Hector Morales. He guided us through our purchase and always very polite and informative. We also got great help and direction from Jennifer Garcia and Mark Salinas. They were insightful and receptive to our final questions. I now have a beautiful Lexus and I am so happy!

I drove down from San Antonio and killed too many butterflies on my ES350 and Hector Morales helped me out and washed my car for me! He was so pleasant and assisted all my needs 🤗 totally recommend asking for him if you need anything at all!

excellent customer service. The purchase was streamlined perfectly. Beautiful dealership

Ruben Ibarra did a terrific job dealing with me and putting up with me. I’m a pain as a customer and ruben did absolutely great and not once did he lose his cool. You have earned a customer for a long time to come!

love the customer service, the free Starbucks, the bling hat, and my new to me Lexus! thanks Fernando & marco!

Absolute stellar customer service. Never had such a great experience shopping for a new car. Nothing but the best from North Park Lexus Rio Grande Valley!

My family needed a good reliable vehcile and Hector made it a very easy, fun hassle free experience. Thank you for helping guid us to our vehcile.

Hands down the best customer service ever received from a dealership. Thank you so much to Randy, Roberto, and Jennifer for going above and beyond and helping my mom get into her GX460 and myself into a RX350L.

Finally Hector & Jennifer made it happen for both my family and I! Thanks and Hector has a customer for life!!!

Awesome customer service. A big thanks to Mrs. Angela for all your help in making this vehicle purchasing experience fast and and easy.

Bought my first Lexus here. Hector Morales was great and the entire staff was helpful, kind, and friendly.

If you want a TOP of the line buying experience, you must visit the NP Lexus of San Juan. Biju Phillips was my sales professional. He listened, recommended and executed all while offering impecable customer service and a seamless buying experience. I highly recommend you ask for Biju!! I love my car!! A shout out to all the staff for making us feel welcomed, it was like walking into a Ritz Carlton, but better! I highly recommend this place!

Had an amazing experience at north park! Hector Morales helped us out and made the process fast and easy!

What an amazing team! Héctor has always found a way to make it happen for my family. I had never owned any Lexus in my life. Hector made me fall in love with North Park Lexus RGV and now can say I’ve purchased Rx350, ES350 and LC500. Very happy with his efficient service.

I had a great experience with everyone I came in contact with at this dealership. Working with Ruben Ibarra was an easy and carefree experience, he was patient with all of our questions from beginning to end and helped my family and I find exactly what we needed. Great product. Great service.

Hector! He is what I recommend about North Park Lexus. He sold my fiancée and I asked equinox and treated us like we were buying a $100,000 car. Most people feel nervous going into car dealerships because they don’t know what to expect. I don’t think anyone that has to deal with Hector will have worry about that. He is the type of guy you wish you met every time you went to a car dealership. Wish there were more like him! He is helping break down the misconceptions about car salesman through honesty in dealings with his ...

Excelente experiencia con los empleados vendedor y en general . Trato muy amable y con respeto .

Great experience. Friendly/ professional staff members. Made the buying process pleasant and headache less.

Wanna thank Hector J. Morales for all his help and the finance manager ...thank you for everything

Thank you Lexus Rio Grande Valley- specifically the service team- Robert, Rolando and the other gentlemen for making my first service visit memorable. You guys made me feel at comfortable and heard my concerns the moment I pulled into the service center. Overall, I had a great experience and I will definitely be coming back. This is what you call WORLD CLASS CUSTOMER SERVICE.

Awesome buying experience and financial assistance. Ruben helped to get me top dollar on my trade where other dealers low balled me and Jennifer in financing went above and beyond to help us get the payment we wanted. Best of all they got us in and out, no time wasted.

Great customer service..Awesome team overall !! Thankyou Ruben & Jennifer for making us feel so welcomed and for helping out in all ways possible.

What an amazing experience! The best dealership we have been to! Randy our salesman, was very knowledgeable and transparent. He made our purchase so easy and smooth. Honestly, we only went to look and left with an amazing deal and vehicle! Jennifer who assisted with finance did a fantastic job too! We feel blessed to be part of the Lexus family!

Excellent service 👌 all thanks to our salesman Randy. Will definatly be back for my next vehicle purchased here. Thank you !!!! ⭐⭐⭐⭐⭐

Very grateful for Angela (sales) and Jennifer (finance) for making the process smooth and making us feel as if we were family. They went above and beyond with their customer service and are definitely a valuable asset to the company.

I want to thank Ruben Ibarra for making us feel like family and always going above and beyond. ⭐️⭐️⭐️⭐️⭐️

🤗I’m so excited to drive off in my GS F Sport!! Thank you to Biju, Adrian, and Mark Salinas for making this possible and your phenomenal Hospitality!!! Im so excited! 😄👍

God’s timing is the best timing!🙏🏼 So beyond impressed with the amazing service from @nplexusrgv!! They blew every dealership out of the water and went above and beyond for their customers. Definitely not pushy at all. Thank you Biju, Jennifer, Mark and Randy for your phenomenal hospitality! Mamas a happy customer! 😁💕❤️ #godisgood #godstimingisperfect #northparklexusrgv #happycustomer #lexuses350fsport

My husband and I are so thankful for the great service we received from Malik and Hector this past weekend. They really took their time marking sure they found a car that was exactly what we wanted and right at our budget. We couldn’t be happier with our choice!

Great service! Adrian Garcia and Jennifer Villarreal were very professional and easy to work with. The experience was amazing!!!

Although I had a bumpy start, Marco and his team went out of their way to make my experience wonderful. I'm very impressed with their personal touch and how much they care. So rare and so special! Thank you North Park team!!

Impressive service from the sales and financing team, particularly Hector and Jennifer. It’s been 8 years since purchasing a vehicle and I was really not looking forward to the hassle and prolonged sales process of buying a car. My experience was exactly the opposite of that. North Park Lexus RGV made the process easy, with no games, and great customer service from start to finish. Thank you Hector and Jennifer!

I want to thank Ruben Ibarra and Marco for an excellent experience at North Park Lexus RGV. They made the process of buying an SUV as smooth as possible. So a big shout out to them both.

Hector Morales at North Park Lexus RGV was extremely professional and helpful! My car buying experience was top notch. I highly recommend them !

I want to thank North Park Lexus Rio Grande Valley for a wonderful experience. My mother, Hanan Amro, was interested in updating her Lexus SUV and I went with her to look into options. The service was top notch. I had the pleasure of working with Ruben, Roberto, and Marco. From start to finish it was exceptional working with each of those individuals. My mom is extremely happy with her new Lexus SUV. I would highly recommend this Lexus dealership. I would, most definitely, return in the future to purchase a vehicle for myself.

Best customer service,a BIG Thank You to RUBEN IBARRA awesome sales man! Ruben made our buying experience seem so stress free. Totally recommend Lexus Rio Grande Valley ask for Ruben Ibarra.

It’s great atmosphere for car shopping! You get excellent, genuine buying or leasing service. It might not be a cheap place to buy a car, but it’s a trustworthy and stray forward. Here you don’t need to spend all day buying a vehicle. If you want to save money, then you should go elsewhere, to deal with shark sale agents crazy to sell you anything else, not what you want or need.. and spend all day. Ask for Ruben Ibarra or if you have financial questions.. ask the manager Mr. Jose Contreras... Did I mention they have ...

Amazing service from Hector and friendly service from the beginning to the end of the sale. Appreciate that they attended me while there was another person interested in the same vehicle and treated it fair enough that the other person had an appointment but I was there first. First come first serve we are both customers. Thank you again

I went here to look at a used convertible the experience was awesome people are great I got a great car, felt I got bvb a good deal.

Thank you Ruben Ibarra and Jennifer García for making me feel at home. It was a great buying experience. You all are wonderful people and the service you provide speaks for itself.

Thank you, North Park Lexus Rio Grande Valley, for a pleasant, stress free, and no pressure car buying experience. Your staff was welcoming, courteous, and professional in the highest regards. I highly recommend North Park Rio Grande Valley to anyone with plans of buying their next vehicle. Come today and experience the friendly service they have to offer. Also, free Starbucks bar! Special thanks to Ruben Ibarra for making our purchase an exciting and hassle free endeavor.

The BEST customer service! Thank you David Ryan for going above and beyond to make sure I walked out with a vehicle I loved! You guys are awesome! Highly recommend!

I want to give a big thank you to Hector Morales for an awesome experience at Lexus. Hector did a great job of helping me get new my RX 350. The whole process was very expedite and very stress free. Thanks for helping make the process a wonderful experience. Divinagracia

From the first phone call I made, Biju Philip was so welcoming, kind, accommodating and professional. The process in getting my first Lexus was so smooth. The atmosphere is beautiful and everyone we came across was so nice. I appreciate the authenticity and knowledge presented by not only Bijou, but Marco and Jorge as well. From beginning to end, my family and I were treated wonderfully. Thank you all so much for making us feel so welcomed and valued! I am proud to be a North Park Lexus RGV customer!

I want to give a big thank you to Ruben Ibarra for such a great experience at Lexus ! He help me get a great deal and the best vehicle perfectly made for me. This vehicle has more than what I was wishing and looking for. I highly recommend Lexus and the service at this location! They took care of everything I needed and more!

Thank you Ruben Ibarra from Lexus RGV for giving me great attention and the best customer service! I would also like to thank Jennifer Garcia for all of her help! I am in love with my new car it has everything I was looking for! I will definitely recommend your services in the near future!!

Thank you Ruben Ibarra for always making the purchase of a new vehicle smoothly. I have known you for 8 years since you were at BMW. You are the best! 🙌🏼 Many blessings to you always 🙏🏽 I’m in love with my GX 460 😍

What a Awesome experience! Loving my new to me 2017 Lexus NX F Sport! ❤️

Best experience ever that my husband and I have had by far with a dealership !! Jennifer and Angela are the best!!

Biju Phillips at NP Lexus made the transition as smooth as possible. Went to see a used vehicle and came out with a brand new one. They treated us like royalty there. I highly recommend this dealership. Thanks to Marco, the finance guru, with the smooth transition.

We want thank David Gonzalez for helping us surprise Katie with her brand new LEXUS NX 300. Such an amazing experience! Thank you also to Mark Salinas for going over all the features with her ! She is ready and set to go!

The service, inventory and facilities are some of the best in the industry. But bar none, the staff. Between Ruben Ibarra, José Contreras, people in finance, Service Dept, they are the best! I’ll shop here any day of the week first before I go anywhere else. 😎

This was by far the most amazing car buying experience my wife and I have ever experienced! Ruben was honest and transparent; he did a fantastic job answering all of our questions and working with our options. Marco also made the financing process a breeze. The customer service is paralleled to none. We took our 5 and 2 year old boys with us; the concierge provided drawing activities to keep them entertained. We were expecting being at the dealership for at least 3 hours. The whole process took 1 hour. The grounds are impeccably beautiful. Highly recommend North Park Lexus RGV to my friends, ...

The most beautiful dealership I’ve ever been to or have done business with. First class treatment to their customers. We are happy to be back in a Lexus! Thank you to Hector and Jenn for your help!

The service overall is great, Hector Morales treated me like family, answered all my questions and made the process go smoothly.