Customer Testimonials

I was helped by Valeria Perez. She is the best, no doubt. Great customer service skills!! She makes sure you fall in love with your new vehicle,explains the whole process in detail and ensures you understand how to use all the features available. From trading in my previous lexus to purchasing my brand new nx. Great experience overall!!

Ruben Ibarra was great! Helped us find the right car!

We were satisfied with Ruben Ibarra customer service he went above and beyond and kept us very well informed with our purchase. We will def come back and do reccomend him 100% ! Thank you !

I just purchased my Lexus Rx 350 this weekend from Carolina. Caro was amazing!! She treated us like family. No pressure. She answered all our questions, let us test drive multiple cars to choose the one that best fit our needs. Caro and Jennifer made the whole car shopping and buying process so smooth and hassle free. I’m in love with my new car and I am in love with Caro and the Lexus dealership! Thank You!

Highly recommend! We received amazing service & very professional staff. Our salesman was Dago & he was very good on helping us to find something in our budget & giving he’s time to service us. Also Ms. Jennifer in finance she was very helpful on helping us with my husband’s birthday gift.

Alex Cortez and the Lexus team were incredibly helpful and made our purchasing experience seamless. We are extremely happy with the purchase of our Lexus GX460. If your looking for a new vehicle we recommend you to come and ask for Alex Cortez, he will go the extra mile to help you to buy a very nice reliable vehicle. Thank you so much Alex, we are very happy to join the Lexus family.

Best customer service in the RGV. Ruben went above and beyond to get me in the vehicle I felt was right. Kept me updated daily entire time vehicle was in transit to dealership, was immediately notified once vehicle arrived. Will be back soon!

Fast and professional maintenance visit. Small details stand out the most: tire pressure taken care of, cleaned the car inside and out, and always someone walking by and asking if you’ve been helped.

Took my wife and kids for an oil change. Got it and a recall done on my IS 350. Excellent customer service, second to none.

Wonderful experience at the North Park Lexus RGV. Randy was very attentive to my choices in a vehicle, did not try sway me into anything else. Great communication during my purchase (as I was on a time crunch)- I was able to do most of the transaction through text/call and email. Randy was also very helpful post sale with the Lexus app setup as well as any other questions I had about my RX350. A big thank you to Jennifer as well for all the help on protecting my new vehicle.

I am very pleased to have purchased my RX350 with North Park Lexus Rio Grande Valley; you guys Rock!!!. Very attentive and great customer service. My first time customer experience and was the best I ever had. From beginning to end, hands down to my sales person Alex Cortez! For sure will consider buying from you guys again.

I had a wonderful experience buying from northpark Lexus Rio Grande Valley. I was initially nervous to make the huge payment for the car without seeing the car physically as i Live in houston. The salesman Randy did an excellent job in allaying my fears and made my whole buying experience very very smooth.

I love the service Lexus provides. They are always friendly.

Awesome place and the people were so friendly. I highly recommend to any who is looking for a quality car with high qualified people.

Awesome experience. Truly a pleasure to buy a car from Jacob.

It was quite the experience of generosity and kindness when purchasing a vehicle here at Lexus North Park. Alex Cortez and Marcos Rodriguez did everything and beyond to make our visit one of the best among other dealerships. I am very impressed with their knowledge of vehicles and finances that you know you are getting the best deal possible. Definitely will purchase another vehicle with them in the future. Highly recommend Alex and Marcos.

I absolutely would recommend coming here for new/used vehicles! Their prices are beyond reasonable & Randy made this entire process enjoyable. Theres already enough pressure in getting a big purchase like a car, but Randy made everything easy to understand and was very transparent which I really appreciated. They take very good care of you and I look forward to the success of Lexus North!

The best customer service hands down. I was greeted as soon as I pulled into the service bay. He was so friendly, explained what service my car needed and what it included. He went over the price and asked if I had any concerns on my vehicle. I was them shown to the waiting area where I enjoyed complimentary hot chocolate and a snack. There I was greeted by Malik (the awesome sales man that sold me my car in 2018 (he still checks in on my family and my vehicle.) Service only took about 1.5 hours. They came and got me ...

Never had such a smooth and easy process salesman Jacob Blanca provided excellent service even had the car delivered the next would recommend if your looking for a car to come here they even go as far as accommodating you if you have to come down and pick up car

We are very pleased with the customer service we receive at North Park RGV. We receive car anniversary emails from our Sales Agent, Angela, along with birthday emails. Ana in the service department will send reminder texts about service and updates during the service appointment. All appointments are on time and we our on our way in a timely manner. While waiting on our RX, all staff are friendly and always have a smile. Thank you and we will definitely continue to be Lexus customers.

Just bought my first car & Alex Cortez was an awesome sales man ..described everything to the T & was very blunt & respectful..highly recommend going to him .

I had a truly amazing experience at North Park Lexus Rio Grande Valley. From the moment I walked through the doors, I was treated with the utmost professionalism and respect. The dealership itself is absolutely gorgeous, and the location is unbeatable. But what really set this dealership apart for me was the personalized attention I received from Roberto Martinez. Not only did he personally call to express his motivation to improve and rectify any misunderstanding, but he also treated me to a car wash and a full tank of gas as a token of his friendship. It was clear to ...

Thank you Lexus North Park RGV for an amazing car buying experience. I was extremely tight with time but my salesperson Biju was very understanding and was able to hammer out a deal on the phone. All the paperwork took less than 2 hours in person to finalize the deal. Best dealership experience I've ever had, highly recommended. Update: Purchased another vehicle, a 21 Tundra 1794. Jacob was my salesman, professional and helpful. Jennifer was able to breeze me through financing. Thank you both for the flawless experience.

Great service! Welcoming employees, clean environment. The best deals I’ve seen. No hassle purchasing! Thanks y’all 🤘🏼

Before purchasing my F-150 from North Park Lexus I had visited 5 other dealerships trying to find the perfect truck for me and my family and could never get a deal I was comfortable with. Ms. Carolina and the sales team made sure to give me the best deal possible while being transparent and honest throughout the process. Finance manager Mr. Rodriguez was also amazing and helpful. I would highly recommend this dealership along with Ms. Carolina (Sales person) and Mr. Rodriguez (Finance Manager) they are amazing

Beautiful place! Loved working with Alex Cortez and David Gonzales! They were so helpful and hospitable, so they made the trip and the car-buying process very easy. Flew all the way from Panama City, FL, to buy a used Rav4. Totally worth it! It was an amazing experience, and I’d work with them again.

This was my first time ever visiting Lexus. Stopped by to check a vehicle my daughter asked to go check out for her. Turns out there was a vehicle I never expected to see there because it’s not even a Lexus.But was what we we’ve been looking for a couple of months now. The treat we received from our sales man was over board. We felt intimidated at first sight because we thought we were going to have communication difficulties because we thought he didn’t speak Spanish. It’s true when they say you can’t ...

Excellent customer service. Mr. Robert Ponce and Mr. Edward Polanco were very friendly and helpful. Both went above and beyond to resolve the issue with my GX460 .They're prompt response was very satisfactory. Amazing staff at North Park Lexus RGV

Everyone is very knowledgeable and friendly.

Great service from Alex Palacios. Took care of us ASAP

Alex Cortez is down to earth, friendly and well-informed! It was great working with you today! And the dealership… not too shabby. 😀

Took my GX 460 for service, Robert Ponce took care of me. Robert is friendly and gives you great service and will answer your questions regarding your repairs.

My wife and I recently had the pleasure of working with Biju Philip on the purchase of our new GX 460. He was the consummate professional and would definitely recommend working with him on any purchase at North Park Lexus RGV.

Great service , very efficient

Simply put, they make me feel like it is a great thing to own a Lexus

Excellent service

Jennifer Villarreal was an absolute dream to work with - spent lots of time in the hot sun while we searched and found exactly what we were looking for. Marco in finance and especially Ed (Sales Mgr?) were super! We had dealt with a Lexus dealer in NE KS a few years back, and this Lexus team put them to shame!! We will definitely deal with North Park Lexus again in the future and would recommend this dealer to anyone looking for a Lexus or other brand (used car). Thanks especially to Jennifer for her patience with us.

The customer service is top notch! From the minute we walked in, we were greeted and felt so comfortable. Angela Mancias- Cantu was amazing and made purchasing my car a great experience. She was so helpful, family oriented and listened to my wants. I am so happy with my Lexus NX350. I highly recommend you visiting North Park Lexus and ask for Angela! I’m happy to be part of the Lexus family!!🙏🏻

Went in to look for Lexus suv without an appointment, Mr Alex Cortez greeted me with a smile and was able to order exactly what I wanted and got me in my Lexus GX within 2 weeks. I highly recommend to look for Alex Cortez when buying a Lexus. He’s very knowledgeable and can answer any question one might have about a Lexus. Very attentive. Great customer service. Thank you Mr Cortez!

I must brag of an amazing experience me and my husband had at North Park Lexus. We bought a certified used Toyota Highlander. Which has been my dream car. From the first moment we walked in we were treated with utmost respect, honesty, nothing is hidden from you. They exceeded our expectations from the appraisel amount given for our trade in to our where we needed to be payment wise. We left that dealership just in AWE!!! Thank you ALEX CORTEZ our Sales Consultant and DAVID RYAN GONZALEZ our Finance Manager. If you are looking to buy a certified used ...

Alex Cortez helped me. Great service and very happy with my purchase.

NP Lexus has the BEST customer service!!!! Biju Philip has always gone above and beyond making sure that I'm fully satisfied with my purchases. I bought a GX460 SUV online from Biju and I was very impressed with the professionalism and knowledge that Biju showed toward me and his job explain everything . Thanks as well to Marco Rodriguez in finance department. I would definitely recommend the dealership with the highly qualified and nice people that work there.

Super easy hands off experience. Shout out to Alex and Jennifer (finance) for the excellent service. Would recommend👍🏾

Amazing staff and very friendly. Thank you Carolina and Jennifer for helping me get the truck of my dreams and having your full attention with the whole process. You guys went far and beyond and took the time to work with me and get the deal done. Will come back with you guys for future vehicles purchases.

Go see ALEX CORTEZ! I've purchased a lot of cars in my time, but have never had a smoother transaction than what I experienced at North Park Lexus Rio Grande Valley. I live out of state, and was keen on working with a dealership with limited fees, and the ability to consummate the transaction online/phone. North Park Lexus checked both boxes, but with a very high level of customer service. Alex was extremely responsive, provided immediate email/text confirmations on my window sticker/Carfax requests, additional photo/videos, and even picked me up from my hotel. As I ...

great service and customer care

I am returning customer of NP Lexus . NP Lexus has the BEST customer service!!!! This is our 6th purchase with Biju. Biju has always gone above and beyond making sure that we are fully satisfied with our purchases. After we have purchased our Lexus Biju will call us once in a while , and ask how we are doing, and if everything is going well with our Lexus. Thank you Biju!!!

I had a great experience with both Ruben Ibarra and Jennifer, they made my purchase very easy and enjoyable! Very helpful and friendly people I highly recommend 👍🏻

Thank Ruben and Jennifer for making our purchase an easy and memorable one!

I had the pleasure of dealing with Biju Philip at North Park Lexus Rio Grande Valley - San Juan, Texas. I have NEVER had a good experience purchasing a vehicle. I do not particularly like nor look forward to dealing with vehicle sales associates of any kind. I expect to be treated horribly and advantage to be taken. I walked in this dealership with a chip on my shoulder expecting for things to go sideways. I had a bad attitude. I did not realize just exactly where I had walked into. I was humbled when I learned I was dealing ...

A friend of mine referred me to Ruben and I am glad she did. He is a straight shooter and right to the point with out being pushy. If anyone is looking for a new or pre-owned vehicle don’t hesitate to call Ruben Ibarra (956)204-2852.

Thank you Alex Cortez for the amazing service, and being so kind to my family. If you're looking for a car, I recommend Alex Cortez to be your car guy.

We had a great experience at Lexus. Alex and his team took great care of us with a smile and tons of knowledge. Very happy with work done on our Lexus! Great Job Guys! Thank You 😃

I purchased a beautiful Lexus 350! Love my car!! Had a fabulous experience with Jorge Rocha, the young man that sold me the car! He was very informative , and patient in explaining the different features of the car and the differences and prices of the other vehicles! I was also introduced to Valeria a beautiful and very talented young lady, who actually taught me all the technology involved in the car! A true Angel, super patient with me, and believe me I need patience!

I just took delivery of the 2022 Lexus IS 350 F Sport in atomic silver with white interior. The car is amazingly beautiful and drives awesome. The whole buying experience was exceptional. Ruben in sales worked really hard to get me this car. His dynamic personality made the buying so easy. Jennifer in finance was great to work with and she thoroughly went over all financing in a professional and friendly manner. Valeria's great communication skills and nice personality enabled me to fully understand all the technology in the car. Thanks also to Cristian who came to pick me up at ...

(Translated by Google) Delighted with the sales group with Ruben, Jennifer financing and Valeria delivery. Although it was already late at 9 pm, it was a great service and with great charisma from the three of them, always with their smiles. Thank you very much! Well recommended. (Original) Encantada con el grupo de ventas con Ruben , Jennifer financiamiento y Valeria delivery. Aunque ya era tarde las 9 pm, fue un gran servicio y con una gran carisma departe de los tres ,siempre con sus sonrisas. Muchas gracias! Bien recomendados.

(Translated by Google) Excellent service competent and friendly staff Attentive workers, unbeatable supervisors, very clean place, it is the Agency that has given me the best service in my life ☑️ (Original) Excelente servicio personal competente y amable Trabajadores atentos supervisores insuperables lugar muy limpio es la Agencia que me ha dado mejor servicio en mi vida ☑️

This is the best experience buying a car that I have ever had! First let me say that I do not live in Texas. I have been looking at a vehicle for quite some time. I couldn't find what I wanted in my state but North Park Lexus Rio Grande had what I was looking for. Deniss sent me information about the vehicle along with some pictures and a video. I decided to fly down, purchase the vehicle and drive it back. I was promptly met at the airport by Kevin who drove me back to the dealership. Upon ...

It was an amazing experience! Their service and staff was exceptional. Alex helped me and took his time answering all my questions and concerns. I recommend 100%.

I had great customer service experience that these days are hard to find. I had met sales lady Carolina V on a visit to check out inventory and at that point I didn’t find what I needed. Later I contacted Caro about ordering a new RX450HL with Premium luxury Pkg. She kept me informed every step of the way and asked me not too loose confidence in her because she was determined to deliver me my new vehicle. She called me just a few days before letting me know that my vehicle was showing to be in transit ...

Fast and super friendly service!

I had my 1st positive experience at a dealership. Jennifer Villarreal basically ask me ehat I wanted and found it for me. no hassle purchase. The vibe here is better than any other dealership I have purchased a vehicle from. thank you.

Lexus has a reputable name with cars. My appreciation with them is their service department. They are effective, prompt and reliable. Ana Gutierrez, my service dealer was on top of my car situation from the moment I drove up to the service department. Everything was in order when I picked up my clean and vacuumed car! The next day I had issues with my car battery. My car stalled at my place of work. I have roadside assistance. However the person I called was Ana. She immediately sent the technician to my location where he replaced my battery on the ...

Very friendly and accommodate the customer. Really like the free beverages and the kind service. Could not be happier. Thank you

I purchased a used truck from here, very easy process, smooth, no hassle or haggling. My salesman was Ruben. Thumbs up to Lexus of Mcallen

Thank you Alex Cortez for your amazing customer service!!! Mr. Cortez ensured that our wants and needs were addressed in the utmost professional and courteous manner. We truly appreciate your honesty, knowledge, professionalism and time. Mr. Cortez made our first purchase so delightful and stress free that we ended up purchasing two vehicles from him. We also want to thank Marco and Jennifer for expediting the financial process. Efficient and amazing quality overall!!! If you are in need of a vehicle, we highly recommend North Park Lexus RGV and ask for Alex Cortez. THANK YOU!!!!!

Great service. Always in and out. Thank you Ana

By far the best dealership! My experience here was amazing with our sales man Alex Cortez he was very helpful and understood what I was looking for. The process was fast and stress free! Thank you all so much 😊

My family and I walked in to Lexus for the first time, honestly expecting it to be like any other dealership. We were pleasantly surprised at how attentive and patient everyone was. Special thanks to Alex Cortez, who helped us every step of the way! Thank you for making this such a great car buying experience:)

Bought a SUV from Alex Cortez yesterday, I was very impressed with the professionalism and knowledge that Alex showed toward me and his job. Thank you Alex..👍

So I had a choice between a dealership in Pharr and North Park Lexus. Let me just say, publicly, Carolina Valadez ABSOLUTELY knows her work. The salesman in Pharr should take a class from her. Plus, she knew to put Malick, the other salesman to help me with some paperwork. The difference between the Pharr dealership and North Park Lexus was like day and night. I've bought cars before but I can't say it was fun. This time...it was a BLAST! For the first time, I had FUN buying a car. Thank u Carolina, Malick, Marco and ...

Our experience was great at North Park Lexus RGV! Although busy, Jacob ensured I had updates while waiting. We were comfortable waiting and well taken care of. Cafe service was nice! Overall building was extremely beautiful and fun to lounge in. You can tell they all run a tight ship. Jacob delivered immediately, we asked for options within our budget and within minutes we were test driving and looking at vehicles. He did not pressure us at all, was extremely kind, professional, and to the point! We got a nice SUV with his help today. Finance (David G) was also ...

Their a solid bunch of folks they worked with me even though I was having issues on my side of the deal but they worked with me and took their time and I’m grateful.Jacob help guide me even sent a driver to pick me up from the airport.

Jacob did a fantastic job and made buying my first car easy and completely stress free!

My salesman Jacob displayed exceptional customer service making my car buying experience life changing.

Great personal touch! Professional staff for sure!

Great service and very professional and attentive staff.

I’d like to thank you to all the service department and the Lexus dealership and San Juan And wonderful service in the coffee shop having a Starbucks and cookies and free car wash thank you Lexus

Great staff. Carolina, aside from getting me the vehicle I wanted, she helped me move all my personal belongings from my old vehicle (which I traded it in) and David got me my new car without a down payment! Awesome service from everyone!!!

They provide Excellent services, and my vehicle has always been Taken care of.

Great experience purchasing a vehicle. Ruben was extremely helpful and answered all my questions!!! Thank you Ruben for all your help and time! I’m extremely happy with my new vehicle 😊

Decided to buy a used vehicle and found one I liked at North Park Lexus Rio Grandi Valley. Worked with the Sales Consultant, Carolina. She did a wonderful job to accomodate my request and process everything in a timely manner. I appreciate this dealership. Even though I was there to only buy a used vehicle at a price that was a small fraction of the vehicles sold there, I never felt neglected or bothered by any of the staff. I've found customer service in the valley to be very poor, so I'm happy to have had the opportunity ...

I recently purchased a vehicle from here. Mr. Alex Cortez was my salesman and he did a great job. We got the price advertised online without any issues. We got a great vehicle at a great price. He also made sure that we got our plates shipped overnight since we don't live in the valley.

Purchasing a vehicle here is Purchasing peace of mind. We have purchased 3 vehicles from Ruben Ibarra and will continue to do so because of the quality in his service and vehicle. It doesn't stop at the purchase. The maintenance/service department is a great as it gets! We've had the pleasure of getting to work with Robert and his communication along with his consistency are phenomenal! We are beyond pleased with North Park Lexus. We look forward too many more purchases with them in the future.

Great service! Angela helped me with the entire process of ordering and keeping me updated on my car. Also Lexus has a Great financing team that works fast!

Great service! Angela helped me with the entire process of ordering and keeping me updated on my car. Also Lexus has a Great financing team that works fast!

Thank so much for the quick and positive experience I had while the oil change was done.

What a wonderful experience! Efficient, courteous and accommodating!! Thank you so much Ana!!

North Park Lexus RGV, it is simply the best, you won’t regret dealing with them. Professionalism and costumer service at its best

Alex Cortez went above and beyond to get us the best deal even during these crazy pandemic prices, great customer service!

it was a great car buying experience, fast and easy. Thank you Jennifer Villarreal and Jennifer Garcia. We're very happy

Let's me start of by saying that I've bought over 20 cars between myself & immediate family. But no other dealer provided such a seemless enjoyable experience. I contacted North Park Lexus for a S Class and Malik Awan became my sales person. I asked him for a purchase order and to be upfront with me with his dealer fees because I'm sick and tired of hidden fees. Within 2 hours his manager Marco contacted me with a PO. Every single fee was clearly disclosed. All fees, tag title added up to less than $600. (in the tri state area ...

Let me tell you all something buying a car is a pain and I don’t know anyone who likes to do it. But my experience at Lexus was amazing and the only reason I will continue going back and getting my vehicles here is because of Jacob Blanco our sales guy. He made our experience there so Pleasant and enjoyable. I strongly recommend visiting Lexus in San Juan Tx and speak with Jacob he is awesome.

Excellent customer service at North Park Lexus RGV!! Carolina Valadez provided the most attentive experience when I purchased my NX 350! and what can I say about the Lexus Financial team shout out to Adrian for going above and beyond to meet our expectations thank you! I also want to thank Robert from the service dept always going the extra mile to satisfy our needs as customers and lastly Thank you to Valeria tech specialist who was able to teach me the “how to” on the new Lexus!! ~ Christian Olivares

I had a great experience! Jacob, Jennifer and the manager with the bow tie (sorry I’m bad with names) were very helpful and knowledgeable I left with my vehicle the same day! Jacob even held on to some items I had left behind in my old car! Thank you!

Great experience with Lexus. Ask for Jorge Rocha, gave me many test drive and ownership options. Drove out with a showroom car at a price I was comfortable with. Ask for Valeria Perez for car delivery. She was amazing. Also David Gonzalez in Finance/insurance. Have had car experiences with other competing luxury car brands, but the ppl at North park Lexus are great. Taking in my car for tint and loaner already ready for pickup. Visit them for your new car

Amazing experience! As a Service Director at a Toyota dealership, I knew what to expect. I was met by Wendy who checked us in for service on our CT200. She was friendly and knowledgeable and shuttled us off for lunch. She quickly noticed we had an open recall to perform, and arranged a shuttle back home (almost 30 minutes away). She kept in contact with us throughout the repair and we were picked up when it was completed. Everyone I came into contact with was friendly and accommodating. Excellent job team! You have a gorgeous dealership as well! Thanks again everyone.

Can’t recommend Biju enough! My car buying experience wouldn’t have gone any better without him. I can’t thank Lexus RGV enough for my new beauty!