Customer Testimonials

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Google Dec 5, 2022

Beautiful place! Loved working with Alex Cortez and David Gonzales! They were so helpful and hospitable, so they made the trip and the car-buying process very easy. Flew all the way from Panama City, FL, to buy a used Rav4. Totally worth it! It was an amazing experience, and I’d work with them again.

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Google Dec 2, 2022

This was my first time ever visiting Lexus. Stopped by to check a vehicle my daughter asked to go check out for her. Turns out there was a vehicle I never expected to see there because it’s not even a Lexus.But was what we we’ve been looking for a couple of months now. The treat we received from our sales man was over board. We felt intimidated at first sight because we thought we were going to have communication difficulties because we thought he didn’t speak Spanish. It’s true when they say you can’t ...

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Google Nov 30, 2022

Excellent customer service. Mr. Robert Ponce and Mr. Edward Polanco were very friendly and helpful. Both went above and beyond to resolve the issue with my GX460 .They're prompt response was very satisfactory. Amazing staff at North Park Lexus RGV

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Google Nov 29, 2022

Everyone is very knowledgeable and friendly.

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Google Nov 26, 2022

Great service from Alex Palacios. Took care of us ASAP

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Google Nov 22, 2022

Alex Cortez is down to earth, friendly and well-informed! It was great working with you today! And the dealership… not too shabby. 😀

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Google Nov 21, 2022

Took my GX 460 for service, Robert Ponce took care of me. Robert is friendly and gives you great service and will answer your questions regarding your repairs.

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Google Nov 21, 2022

My wife and I recently had the pleasure of working with Biju Philip on the purchase of our new GX 460. He was the consummate professional and would definitely recommend working with him on any purchase at North Park Lexus RGV.

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Google Nov 20, 2022

Great service , very efficient

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Google Nov 20, 2022

Simply put, they make me feel like it is a great thing to own a Lexus

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Google Nov 20, 2022

Excellent service

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Google Nov 18, 2022

Jennifer Villarreal was an absolute dream to work with - spent lots of time in the hot sun while we searched and found exactly what we were looking for. Marco in finance and especially Ed (Sales Mgr?) were super! We had dealt with a Lexus dealer in NE KS a few years back, and this Lexus team put them to shame!! We will definitely deal with North Park Lexus again in the future and would recommend this dealer to anyone looking for a Lexus or other brand (used car). Thanks especially to Jennifer for her patience with us.

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Facebook Nov 13, 2022

The customer service is top notch! From the minute we walked in, we were greeted and felt so comfortable. Angela Mancias- Cantu was amazing and made purchasing my car a great experience. She was so helpful, family oriented and listened to my wants. I am so happy with my Lexus NX350. I highly recommend you visiting North Park Lexus and ask for Angela! I’m happy to be part of the Lexus family!!🙏🏻

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Google Nov 12, 2022

Went in to look for Lexus suv without an appointment, Mr Alex Cortez greeted me with a smile and was able to order exactly what I wanted and got me in my Lexus GX within 2 weeks. I highly recommend to look for Alex Cortez when buying a Lexus. He’s very knowledgeable and can answer any question one might have about a Lexus. Very attentive. Great customer service. Thank you Mr Cortez!

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Google Nov 11, 2022

I must brag of an amazing experience me and my husband had at North Park Lexus. We bought a certified used Toyota Highlander. Which has been my dream car. From the first moment we walked in we were treated with utmost respect, honesty, nothing is hidden from you. They exceeded our expectations from the appraisel amount given for our trade in to our where we needed to be payment wise. We left that dealership just in AWE!!! Thank you ALEX CORTEZ our Sales Consultant and DAVID RYAN GONZALEZ our Finance Manager. If you are looking to buy a certified used ...

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Google Nov 4, 2022

Alex Cortez helped me. Great service and very happy with my purchase.

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Google Nov 1, 2022

NP Lexus has the BEST customer service!!!! Biju Philip has always gone above and beyond making sure that I'm fully satisfied with my purchases. I bought a GX460 SUV online from Biju and I was very impressed with the professionalism and knowledge that Biju showed toward me and his job explain everything . Thanks as well to Marco Rodriguez in finance department. I would definitely recommend the dealership with the highly qualified and nice people that work there.

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Facebook Oct 31, 2022

Super easy hands off experience. Shout out to Alex and Jennifer (finance) for the excellent service. Would recommend👍🏾

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Google Oct 27, 2022

Amazing staff and very friendly. Thank you Carolina and Jennifer for helping me get the truck of my dreams and having your full attention with the whole process. You guys went far and beyond and took the time to work with me and get the deal done. Will come back with you guys for future vehicles purchases.

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Google Oct 25, 2022

Go see ALEX CORTEZ! I've purchased a lot of cars in my time, but have never had a smoother transaction than what I experienced at North Park Lexus Rio Grande Valley. I live out of state, and was keen on working with a dealership with limited fees, and the ability to consummate the transaction online/phone. North Park Lexus checked both boxes, but with a very high level of customer service. Alex was extremely responsive, provided immediate email/text confirmations on my window sticker/Carfax requests, additional photo/videos, and even picked me up from my hotel. As I ...

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Facebook Oct 22, 2022

great service and customer care

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Google Oct 21, 2022

I am returning customer of NP Lexus . NP Lexus has the BEST customer service!!!! This is our 6th purchase with Biju. Biju has always gone above and beyond making sure that we are fully satisfied with our purchases. After we have purchased our Lexus Biju will call us once in a while , and ask how we are doing, and if everything is going well with our Lexus. Thank you Biju!!!

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Facebook Oct 19, 2022

I had a great experience with both Ruben Ibarra and Jennifer, they made my purchase very easy and enjoyable! Very helpful and friendly people I highly recommend 👍🏻

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Facebook Oct 17, 2022

Thank Ruben and Jennifer for making our purchase an easy and memorable one!

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Google Oct 14, 2022

I had the pleasure of dealing with Biju Philip at North Park Lexus Rio Grande Valley - San Juan, Texas. I have NEVER had a good experience purchasing a vehicle. I do not particularly like nor look forward to dealing with vehicle sales associates of any kind. I expect to be treated horribly and advantage to be taken. I walked in this dealership with a chip on my shoulder expecting for things to go sideways. I had a bad attitude. I did not realize just exactly where I had walked into. I was humbled when I learned I was dealing ...

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Facebook Oct 14, 2022

A friend of mine referred me to Ruben and I am glad she did. He is a straight shooter and right to the point with out being pushy. If anyone is looking for a new or pre-owned vehicle don’t hesitate to call Ruben Ibarra (956)204-2852.

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Google Oct 12, 2022

Thank you Alex Cortez for the amazing service, and being so kind to my family. If you're looking for a car, I recommend Alex Cortez to be your car guy.

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Google Oct 8, 2022

We had a great experience at Lexus. Alex and his team took great care of us with a smile and tons of knowledge. Very happy with work done on our Lexus! Great Job Guys! Thank You 😃

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Facebook Oct 5, 2022

I purchased a beautiful Lexus 350! Love my car!! Had a fabulous experience with Jorge Rocha, the young man that sold me the car! He was very informative , and patient in explaining the different features of the car and the differences and prices of the other vehicles! I was also introduced to Valeria a beautiful and very talented young lady, who actually taught me all the technology involved in the car! A true Angel, super patient with me, and believe me I need patience!

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Google Oct 2, 2022

I just took delivery of the 2022 Lexus IS 350 F Sport in atomic silver with white interior. The car is amazingly beautiful and drives awesome. The whole buying experience was exceptional. Ruben in sales worked really hard to get me this car. His dynamic personality made the buying so easy. Jennifer in finance was great to work with and she thoroughly went over all financing in a professional and friendly manner. Valeria's great communication skills and nice personality enabled me to fully understand all the technology in the car. Thanks also to Cristian who came to pick me up at ...

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Google Oct 1, 2022

(Translated by Google) Delighted with the sales group with Ruben, Jennifer financing and Valeria delivery. Although it was already late at 9 pm, it was a great service and with great charisma from the three of them, always with their smiles. Thank you very much! Well recommended. (Original) Encantada con el grupo de ventas con Ruben , Jennifer financiamiento y Valeria delivery. Aunque ya era tarde las 9 pm, fue un gran servicio y con una gran carisma departe de los tres ,siempre con sus sonrisas. Muchas gracias! Bien recomendados.

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Google Oct 1, 2022

(Translated by Google) Excellent service competent and friendly staff Attentive workers, unbeatable supervisors, very clean place, it is the Agency that has given me the best service in my life ☑️ (Original) Excelente servicio personal competente y amable Trabajadores atentos supervisores insuperables lugar muy limpio es la Agencia que me ha dado mejor servicio en mi vida ☑️

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Google Sep 29, 2022

This is the best experience buying a car that I have ever had! First let me say that I do not live in Texas. I have been looking at a vehicle for quite some time. I couldn't find what I wanted in my state but North Park Lexus Rio Grande had what I was looking for. Deniss sent me information about the vehicle along with some pictures and a video. I decided to fly down, purchase the vehicle and drive it back. I was promptly met at the airport by Kevin who drove me back to the dealership. Upon ...

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Google Sep 28, 2022

It was an amazing experience! Their service and staff was exceptional. Alex helped me and took his time answering all my questions and concerns. I recommend 100%.

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Google Sep 27, 2022

I had great customer service experience that these days are hard to find. I had met sales lady Carolina V on a visit to check out inventory and at that point I didn’t find what I needed. Later I contacted Caro about ordering a new RX450HL with Premium luxury Pkg. She kept me informed every step of the way and asked me not too loose confidence in her because she was determined to deliver me my new vehicle. She called me just a few days before letting me know that my vehicle was showing to be in transit ...

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Facebook Sep 24, 2022

Fast and super friendly service!

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Facebook Sep 24, 2022

I had my 1st positive experience at a dealership. Jennifer Villarreal basically ask me ehat I wanted and found it for me. no hassle purchase. The vibe here is better than any other dealership I have purchased a vehicle from. thank you.

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Google Sep 24, 2022

Lexus has a reputable name with cars. My appreciation with them is their service department. They are effective, prompt and reliable. Ana Gutierrez, my service dealer was on top of my car situation from the moment I drove up to the service department. Everything was in order when I picked up my clean and vacuumed car! The next day I had issues with my car battery. My car stalled at my place of work. I have roadside assistance. However the person I called was Ana. She immediately sent the technician to my location where he replaced my battery on the ...

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Google Sep 23, 2022

Very friendly and accommodate the customer. Really like the free beverages and the kind service. Could not be happier. Thank you

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Google Sep 23, 2022

I purchased a used truck from here, very easy process, smooth, no hassle or haggling. My salesman was Ruben. Thumbs up to Lexus of Mcallen

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Facebook Sep 23, 2022

I recommend to go speak to Ruben Ibarra🙌🏻 He never fails me, he listens and pays attention to what you need and what you are looking for. He always answers my calls and messages. Everyone there is friendly and very kind. I never have to wait to be assisted. The customer service has always been on point even when it comes to car maintenance🙌🏻. Shout out to all the employees in the car service department ❤️. Over all my experience has been wonderful, I want to thank Marco Rodriguez the Finance Manager for his outstanding work as well. He worked quick ...

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Google Sep 22, 2022

Thank you Alex Cortez for your amazing customer service!!! Mr. Cortez ensured that our wants and needs were addressed in the utmost professional and courteous manner. We truly appreciate your honesty, knowledge, professionalism and time. Mr. Cortez made our first purchase so delightful and stress free that we ended up purchasing two vehicles from him. We also want to thank Marco and Jennifer for expediting the financial process. Efficient and amazing quality overall!!! If you are in need of a vehicle, we highly recommend North Park Lexus RGV and ask for Alex Cortez. THANK YOU!!!!!

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Google Sep 21, 2022

Great service. Always in and out. Thank you Ana

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Google Sep 20, 2022

By far the best dealership! My experience here was amazing with our sales man Alex Cortez he was very helpful and understood what I was looking for. The process was fast and stress free! Thank you all so much 😊

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Google Sep 11, 2022

My family and I walked in to Lexus for the first time, honestly expecting it to be like any other dealership. We were pleasantly surprised at how attentive and patient everyone was. Special thanks to Alex Cortez, who helped us every step of the way! Thank you for making this such a great car buying experience:)

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Google Sep 8, 2022

Bought a SUV from Alex Cortez yesterday, I was very impressed with the professionalism and knowledge that Alex showed toward me and his job. Thank you Alex..👍

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Google Sep 4, 2022

So I had a choice between a dealership in Pharr and North Park Lexus. Let me just say, publicly, Carolina Valadez ABSOLUTELY knows her work. The salesman in Pharr should take a class from her. Plus, she knew to put Malick, the other salesman to help me with some paperwork. The difference between the Pharr dealership and North Park Lexus was like day and night. I've bought cars before but I can't say it was fun. This time...it was a BLAST! For the first time, I had FUN buying a car. Thank u Carolina, Malick, Marco and ...

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Google Sep 4, 2022

Our experience was great at North Park Lexus RGV! Although busy, Jacob ensured I had updates while waiting. We were comfortable waiting and well taken care of. Cafe service was nice! Overall building was extremely beautiful and fun to lounge in. You can tell they all run a tight ship. Jacob delivered immediately, we asked for options within our budget and within minutes we were test driving and looking at vehicles. He did not pressure us at all, was extremely kind, professional, and to the point! We got a nice SUV with his help today. Finance (David G) was also ...

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Google Sep 4, 2022

Their a solid bunch of folks they worked with me even though I was having issues on my side of the deal but they worked with me and took their time and I’m grateful.Jacob help guide me even sent a driver to pick me up from the airport.

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Google Sep 2, 2022

Jacob did a fantastic job and made buying my first car easy and completely stress free!

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Google Sep 2, 2022

My salesman Jacob displayed exceptional customer service making my car buying experience life changing.

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Google Aug 31, 2022

Great personal touch! Professional staff for sure!

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Google Aug 30, 2022

Great service and very professional and attentive staff.

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Google Aug 27, 2022

I’d like to thank you to all the service department and the Lexus dealership and San Juan And wonderful service in the coffee shop having a Starbucks and cookies and free car wash thank you Lexus

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Google Aug 26, 2022

Great staff. Carolina, aside from getting me the vehicle I wanted, she helped me move all my personal belongings from my old vehicle (which I traded it in) and David got me my new car without a down payment! Awesome service from everyone!!!

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Google Aug 26, 2022

They provide Excellent services, and my vehicle has always been Taken care of.

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Facebook Aug 25, 2022

Great experience purchasing a vehicle. Ruben was extremely helpful and answered all my questions!!! Thank you Ruben for all your help and time! I’m extremely happy with my new vehicle 😊

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Google Aug 23, 2022

Decided to buy a used vehicle and found one I liked at North Park Lexus Rio Grandi Valley. Worked with the Sales Consultant, Carolina. She did a wonderful job to accomodate my request and process everything in a timely manner. I appreciate this dealership. Even though I was there to only buy a used vehicle at a price that was a small fraction of the vehicles sold there, I never felt neglected or bothered by any of the staff. I've found customer service in the valley to be very poor, so I'm happy to have had the opportunity ...

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Google Aug 23, 2022

I recently purchased a vehicle from here. Mr. Alex Cortez was my salesman and he did a great job. We got the price advertised online without any issues. We got a great vehicle at a great price. He also made sure that we got our plates shipped overnight since we don't live in the valley.

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Google Aug 18, 2022

Purchasing a vehicle here is Purchasing peace of mind. We have purchased 3 vehicles from Ruben Ibarra and will continue to do so because of the quality in his service and vehicle. It doesn't stop at the purchase. The maintenance/service department is a great as it gets! We've had the pleasure of getting to work with Robert and his communication along with his consistency are phenomenal! We are beyond pleased with North Park Lexus. We look forward too many more purchases with them in the future.

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Google Aug 14, 2022

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Facebook Aug 14, 2022

Great service! Angela helped me with the entire process of ordering and keeping me updated on my car. Also Lexus has a Great financing team that works fast!

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Google Aug 14, 2022

Great service! Angela helped me with the entire process of ordering and keeping me updated on my car. Also Lexus has a Great financing team that works fast!

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Google Aug 13, 2022

Thank so much for the quick and positive experience I had while the oil change was done.

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Google Aug 12, 2022

What a wonderful experience! Efficient, courteous and accommodating!! Thank you so much Ana!!

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Google Aug 10, 2022

North Park Lexus RGV, it is simply the best, you won’t regret dealing with them. Professionalism and costumer service at its best

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Google Aug 10, 2022

Alex Cortez went above and beyond to get us the best deal even during these crazy pandemic prices, great customer service!

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Facebook Aug 7, 2022

it was a great car buying experience, fast and easy. Thank you Jennifer Villarreal and Jennifer Garcia. We're very happy

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Google Aug 6, 2022

Let's me start of by saying that I've bought over 20 cars between myself & immediate family. But no other dealer provided such a seemless enjoyable experience. I contacted North Park Lexus for a S Class and Malik Awan became my sales person. I asked him for a purchase order and to be upfront with me with his dealer fees because I'm sick and tired of hidden fees. Within 2 hours his manager Marco contacted me with a PO. Every single fee was clearly disclosed. All fees, tag title added up to less than $600. (in the tri state area ...

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Google Aug 6, 2022

Let me tell you all something buying a car is a pain and I don’t know anyone who likes to do it. But my experience at Lexus was amazing and the only reason I will continue going back and getting my vehicles here is because of Jacob Blanco our sales guy. He made our experience there so Pleasant and enjoyable. I strongly recommend visiting Lexus in San Juan Tx and speak with Jacob he is awesome.

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Google Aug 4, 2022

Excellent customer service at North Park Lexus RGV!! Carolina Valadez provided the most attentive experience when I purchased my NX 350! and what can I say about the Lexus Financial team shout out to Adrian for going above and beyond to meet our expectations thank you! I also want to thank Robert from the service dept always going the extra mile to satisfy our needs as customers and lastly Thank you to Valeria tech specialist who was able to teach me the “how to” on the new Lexus!! ~ Christian Olivares

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Google Aug 2, 2022

I had a great experience! Jacob, Jennifer and the manager with the bow tie (sorry I’m bad with names) were very helpful and knowledgeable I left with my vehicle the same day! Jacob even held on to some items I had left behind in my old car! Thank you!

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Facebook Aug 2, 2022

Great experience with Lexus. Ask for Jorge Rocha, gave me many test drive and ownership options. Drove out with a showroom car at a price I was comfortable with. Ask for Valeria Perez for car delivery. She was amazing. Also David Gonzalez in Finance/insurance. Have had car experiences with other competing luxury car brands, but the ppl at North park Lexus are great. Taking in my car for tint and loaner already ready for pickup. Visit them for your new car

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Google Aug 2, 2022

Amazing experience! As a Service Director at a Toyota dealership, I knew what to expect. I was met by Wendy who checked us in for service on our CT200. She was friendly and knowledgeable and shuttled us off for lunch. She quickly noticed we had an open recall to perform, and arranged a shuttle back home (almost 30 minutes away). She kept in contact with us throughout the repair and we were picked up when it was completed. Everyone I came into contact with was friendly and accommodating. Excellent job team! You have a gorgeous dealership as well! Thanks again everyone.

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Facebook Jul 31, 2022

Can’t recommend Biju enough! My car buying experience wouldn’t have gone any better without him. I can’t thank Lexus RGV enough for my new beauty!

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Google Jul 30, 2022

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Google Jul 30, 2022

Great customer service today with my Lexxus! Always making you feel welcomed and getting the job done!

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Google Jul 29, 2022

10 out of 10 great communication and outstanding service. They provide a beautiful lounge area with free Starbucks and delicious snacks while you wait. Or if your service takes longer then an hour you get a loaner for the day. I’ve never been to a dealership that’s been so caring and attentive to their customers as North Park Lexus RGV.

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Google Jul 29, 2022

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Google Jul 29, 2022

Always a great experience at Lexus of the RGV. Mr. Robert Ponce in service was very attentive & always provided excellent customer service. He always communicated with me accordingly. Excellent Job!

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Google Jul 29, 2022

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Google Jul 27, 2022

Had an amazing experience buying my Lexus with my car guy salesman Alex Cortez highly recommend him. Will be definitely telling my family and friends about him. Thank you Alex.

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Google Jul 26, 2022

I purchased a used car recently from Denise Villegas at Lexus Rio Grande Valley for my daughter. Denise listened to my needs and was helpful in finding us a car that only fit my budget, but also was fit the “look” my daughter wanted. She made the experience memorable and easy.

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Facebook Jul 24, 2022

What an amazing experience at North Park Lexus. Since the very beginning, we were treated kindly and guided every step of the way. Randy at Sales and Valeria from delivery made the process memorable. The Finance team was patient and knowledgeable. They answered all of our texts and emails. We are definitely looking forward to expanding our Lexus products due to the amazing people here. Highly recommend if you're in the market for a new car.

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Google Jul 24, 2022

I am new to the Lexus family and I am soo happy! Best decision ever made..Staff at NP Lexus is super friendly and helpful. You are not just “another number” I’ve had two service appointments so far and Alex has been great!!! as well as the rest of staff.. I will definitely be staying with my Lexus family..

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Facebook Jul 22, 2022

Randy and Valeria, Great place to buy a car Randy and Valeria were excellent to deal with.. very professional and knowledgeable..

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Google Jul 22, 2022

I was given complimentary Starbucks drinks within a comfortable waiting area as my car was checked. Furthermore, if I had any questions, I could directly message the person handling my car- they set up a very convenient environment and experience!

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Google Jul 20, 2022

Excellent Customer Service!!

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Google Jul 20, 2022

Great service and faster than they said it would be.

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Google Jul 19, 2022

friendly staff, timely, considerate, advised of any issues before addressing them, loaner always available

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Google Jul 19, 2022

The service center is very professional. The wait is awesome, we get Starbucks and snacks for free while we wait. Me and the family always look forward to service visits.

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Google Jul 19, 2022

I took my Lexus ES 350 2022 for first service. At this dealership. I have just moved from California to mission. I found them to be very caring and professional. They provide you with a comfortable relaxing environment with Starbucks coffee and snack bar with barista while they take care of your car. I am very happy with the service they provided by the Grace of God.

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Google Jul 18, 2022

My Wife Jessica had a great buying experience at Lexus RGV, sales person Carolina was super professional and knowledgeable and a big Thank you to all who helped get the purchase completed.

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Facebook Jul 18, 2022

What makes a good sales person? nowadays i think its a person's character. From the very first day of test drive to the final day of sale Mr Alex cortez was very profesional! He greeted me with a firm handshake, answered all my questions, was not pushy and treated me with respect. He care about the customers concern and try to address it. He works really hard but i can tell he is not like other sales person who's running around just to get his next sale. Thank you Mr cortez it was nice working with you. Also ...

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Google Jul 13, 2022

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Facebook Jul 13, 2022

Great service, wonderful people, very helpful. Jennifer found me the vehicle I was looking for and Valeria was very helpful with setting up the electronics, David was great with the financing. Great service and great employees made our purchase that much nicer!! Thank you again for a great experience!!

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Facebook Jul 9, 2022

I had an amazing experience with everybody, from the sales man Jorge, with Jennifer (finance) and the manager Robert, I just can't describe how greatful I am, because they made the process of buying a car so simple and easy, it took them 3 hours from the time I went in until I left driving the car I wanted. Loved the experience and would recommend them to everybody.

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Google Jul 8, 2022

Always excellent service at North Park Lexus RGV

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Facebook Jul 8, 2022

Just bought a new 2022 RX 350 F Sport. Recommend Angela for sales! She was awesome and very informative, yet not pushy at all! Recommend Valeria as your delivery specialist. She answered my million and one questions and was so sweet and patient with me through the whole process, even practiced all the safety features w me in parking lot to make sure I felt absolutely comfortable w my new car before leaving! Now it’s time to take this baby home!

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Google Jul 7, 2022

I was referred by a coworker, Benito, who also works part time at this Lexus. Ruben, the salesman, helped me have a smooth and good experience. I appreciate the treatment and I'm happy with my purchase. I highly recommend this dealership and Ruben.


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